Refund & Cancellation Policy

You can cancel a recurring plan at any time from your dashboard's billing section. Cancellation takes effect at the end of the current billing period — there are no partial or pro-rated refunds for unused time on a standard cancellation.

• 7-day new subscriber refund — available once per user for a first-time paid plan.
• Service outage — a prorated refund for a continuous outage of more than 24 hours.
• Duplicate charges — fully refunded.
• Technical failure — if a payment is taken but the plan isn't activated, we resolve it within 48 hours or issue a full refund.

• Change of mind after the 7-day window.
• Partial-month usage (unless caused by an outage).
• Accounts suspended for violating our Terms.
• Requests made more than 30 days after the charge.

Email support@velquix.dev with the subject "Refund Request" and include your registered email, the reason, and your payment ID. We respond within 2 business days, and approved refunds are returned to your original payment method within 5–7 business days.

Downgrading from a paid plan to Free is treated as a cancellation: you keep paid features until the end of your billing cycle, after which Free limits apply.

Need help with a refund? Reach us at support@velquix.dev or via our Contact page.